Use the form below to submit a support request.
All requests are logged and tracked until resolution.
For emergencies, follow the escalation instructions provided in your service agreement.
IT Support & Technical Assistance
DK’S Enterprises, Ltd. provides structured, predictable, and professional IT support for businesses that depend on technology to operate without disruption.
Our support model is built around fast response times, clear escalation paths, and engineers who understand business environments — not just individual devices.
We support cloud, on-premise, and hybrid infrastructures, covering both day-to-day issues and critical incidents.
Our goal is simple: minimize downtime, reduce risk, and keep your systems operational.
How Our Support Works
All support requests are handled through a centralized ticketing system. This ensures accountability, traceability, and consistent resolution quality.
Each request is categorized, prioritized, and assigned to the appropriate technical tier.
- Tier 1: User issues, access problems, email, workstations, basic network connectivity
- Tier 2: Server incidents, cloud services, backups, firewall and network troubleshooting
- Tier 3: Infrastructure architecture, security incidents, disaster recovery scenarios
Supported Areas
Our support services cover the full IT stack commonly used in modern business environments:
- Workstations (Windows, macOS)
- Email systems (Microsoft 365, Google Workspace)
- Servers (physical and virtual)
- Cloud and hybrid infrastructure
- Network equipment, firewalls, VPN
- Backup and disaster recovery systems
- Business applications and integrations
Response & Service Levels
Support response times depend on the severity of the issue and your service agreement.
Critical incidents affecting business operations are handled with priority and immediate escalation.
- Critical: Business outage, security incident
- High: Major functionality impacted
- Medium: Partial disruption or degraded performance
- Low: Requests, changes, general questions
Why Businesses Choose DK’S Enterprises
We operate as an extension of your business, not an external helpdesk.
Our engineers follow documented procedures, security best practices, and industry standards.
- Clear communication and transparent processes
- No vendor lock-in
- Security-first approach
- Scalable support as your business grows