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These Terms and Conditions (“Terms”) govern the use of the website and services provided by DK’S Enterprises, Ltd. (“Company,” “we,” “us,” or “our”). By accessing this website or using our services, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the website and services.
1. Company Information
DK’S Enterprises, Ltd. is an IT Managed Services Provider offering technology management, consulting, infrastructure, backup, network, and related IT services to business clients.
Website: https://dkent.net/
2. Scope of Services
All services are provided pursuant to a written agreement, proposal, service order, or Statement of Work (“SOW”). Any services not expressly defined in writing are considered out of scope.
The Company reserves the right to modify, suspend, or refuse services where continued service would present security, legal, or operational risks.
3. Use of Website
The website is provided for informational purposes only. Use of the website does not establish a client relationship unless and until a formal agreement is executed.
You agree not to misuse the website, attempt unauthorized access, introduce malicious code, or interfere with normal operation.
4. Client Responsibilities
Clients agree to:
- Provide accurate and complete information necessary for service delivery
- Maintain valid licenses and legal rights to all software and systems
- Implement reasonable security practices and follow Company recommendations
- Grant necessary access to systems, facilities, and personnel
- Promptly report incidents, outages, or suspected security events
Failure to meet these responsibilities may limit or delay service delivery.
5. Fees and Payments
Fees are defined in the applicable agreement or invoice. Payment terms are binding as stated.
- All fees are due according to agreed payment terms
- Late payments may result in service suspension or termination
- Fees are non-refundable unless explicitly stated otherwise
Clients are responsible for all applicable taxes, excluding taxes based on Company income.
6. Service Availability
While the Company strives to provide reliable services, uninterrupted availability is not guaranteed.
Service interruptions may occur due to maintenance, third-party dependencies, network conditions, force majeure events, or circumstances beyond the Company’s control.
7. Backup and Data Responsibility
Where backup or disaster recovery services are included, such services are provided according to the defined scope and retention policies.
No backup system guarantees complete protection against data loss. Clients remain responsible for data integrity, regulatory compliance, and verification of recoverability.
8. Privacy and Data Protection
The collection and processing of personal data are governed by the Company’s Privacy Policy.
By using this website or services, you acknowledge and agree to the data practices described in the Privacy Policy.
9. Third-Party Services
Services may depend on third-party vendors, software providers, cloud platforms, or telecommunications carriers.
The Company is not responsible for outages, failures, or policy changes caused by third parties, though reasonable assistance may be provided where applicable.
10. Intellectual Property
All methodologies, documentation, tools, and materials developed by the Company remain its intellectual property unless otherwise agreed in writing.
Clients retain ownership of their data and pre-existing intellectual property.
11. Limitation of Liability
To the maximum extent permitted by law:
- The Company is not liable for indirect, incidental, consequential, or special damages
- Total liability shall not exceed the fees paid by the Client for services during the twelve (12) months preceding the claim
12. Indemnification
The Client agrees to indemnify and hold harmless the Company from claims, damages, losses, and expenses arising from misuse of services, legal violations, or infringement of third-party rights.
13. Termination
Either party may terminate services in accordance with the applicable agreement.
Upon termination:
- All outstanding fees become immediately due
- Access to managed systems may be revoked
- Data handling will follow agreed offboarding procedures
14. Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
15. Changes to These Terms
The Company reserves the right to update these Terms at any time. Continued use of the website or services constitutes acceptance of revised Terms.
16. Contact Information
For questions regarding these Terms and Conditions, please contact:
DK’S Enterprises, Ltd.
IT Management & Services
info@dkent.net
718.215.2500